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Shipping policy

YAO WEAR (“we” and “we”) is the operator of (www.yaowear.com) (“website”). By placing an order on this website, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement in order to protect each other and set expectations regarding our service.


1. General

Subject to stock availability. We try to maintain accurate stock accounts on our website, but from time to time there may be an inventory gap and we will not be able to process all of your items at the time of purchase. In this case, we will provide you with the available products and contact you to see if you would prefer to wait for the restocking of the out-of-stock item or if you would prefer for us to issue a refund.


2. Shipping costs

Shipping costs are calculated during payment according to the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with purchase.

This price will be the final price of the shipping costs for the customer.


3. Returns

3.1 Return due to change of mind

YAO WEAR will gladly accept returns due to change of mind as long as a return request is received by us within 30 days of receipt of the item and returned to us in its original, unused and unused packaging. in resalable condition.

Return shipping costs will be paid at customer's expense and will need to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this is complete via email.
(YAO WEAR) will refund the value of returned goods but will NOT refund the value of any paid shipping.


3.2 Returns under warranty

YAO WEAR will be happy to honor any valid warranty claims, provided that a claim is submitted within 90 days of receipt of the items.

Customers will need to prepay the return shipping cost, but we will refund you if a warranty claim is successful.

Upon receipt of the items for warranty claim, you can expect YAO WEAR to process your warranty claim within 7 days.

Once the warranty claim has been confirmed, you will have the choice between:

(a) refund to your payment method

(b) a store credit refund

(c) a replacement item sent to you (if stock is available)


4. Terms of delivery

4.1 Transit times at national level

Usually domestic shipments are in transit for 2-7 days


4.2 International transit time

Typically, orders shipped internationally are in transit for 4-22 days. This varies greatly depending on the carrier you have selected. We are able to give you a more accurate estimate when choosing your courier at checkout.


4.4 Change of delivery address

Orders placed before the time here will be dispatched the same day, otherwise the next business day.

Our warehouse operates Monday to Friday during normal business hours, except holidays, when the warehouse will be closed. In these cases, we take steps to ensure that shipping delays are kept to a minimum.


4.4 Change of delivery address

For change of delivery address requests, we are able to change the address at any time before the order is dispatched.


4.5 PO Box Shipping

YAO WEAR will ship to PO box addresses using postal services only. We cannot offer courier services to these locations.


4.6 Shipping to military address

We can ship to military addresses using USPS. We cannot offer this service using courier services.


4.7 Out of stock items

If an item is out of stock, we will cancel and refund the out-of-stock items and ship the remainder of the order.


4.8 delivery time exceeded

If the delivery time has exceeded the expected time, please contact us so that we can investigate


5. Notifications follow-up

During shipment, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the carrier.


6. Packages damaged in transit

If you find that a package is damaged in transit, if possible, please refuse the package from the courier and contact our customer service. If the package was delivered without you being present, please contact customer service for the next steps.


7. Duties and taxes

7.1 Sales tax

Sales tax has already been applied to the price of the goods as displayed on the website